# Didn't get the confirmation email?

> Check your spam folder, then send the mail again. A new mail brings a new link and the old one stops working. Some addresses never get a mail.
>
> en | updated 2026-09-28 | https://priceq.io/help/en/getting-started/didnt-get-the-confirmation-email

Give it a few minutes and look in your spam folder first. If it is not there, send the mail again from the sign-up screen, or fill in the sign-up form once more. Both give you a fresh link.

## Send the mail again

The **Check your mailbox** screen ends with a line that starts "Nothing after a few minutes?". Click **send the mail again** in that line. The screen then says **Sent. Have another look in a minute.**

- Every new mail carries a new link. The link in an older mail stops working, so always use the newest one.
- Two mails to the same address are at least five minutes apart. Clicking again sooner sends nothing.
- Closed that screen already? Fill in the sign-up form again with the same address. That also sends a new link and replaces the old one.

Each link works for seven days. After that it is dead, and a sign-up nobody confirmed is deleted.

## Addresses that get a different mail, or none

The screen after sign-up looks the same whatever happens next. That is on purpose: otherwise anyone could use the form to find out which companies use priceq.

- **The address already has an account.** You get a different email instead, with a link to sign in and a link to reset your password. See [reset your password](/help/en/team-and-account/reset-your-password-or-get-unlocked).
- **A disposable or throwaway address.** No mail is sent. Sign up with your work address.
- **Several sign-ups from one company.** A company email domain can start three sign-ups per day. Free mailboxes such as Gmail are not limited this way. If a colleague already has an account, ask them to [invite you](/help/en/team-and-account/invite-a-colleague) instead.

## Still nothing

Mail **priceq-support@outflanq.com** from the address you signed up with, and say roughly when you tried. See [contact support](/help/en/team-and-account/contact-support) for what else helps.