# What does each source status mean?

> Every retailer on the Sources page has one of four statuses: Healthy, Waiting, Delayed or Action needed. Here is what each means and what to do.
>
> en | updated 2026-09-28 | https://priceq.io/help/en/products-and-sources/source-status-messages

Every retailer on the **Sources** page shows one status. **Healthy** means prices are coming in. **Waiting** means nothing has come in yet. **Delayed** means the last check failed and priceq retries by itself. **Action needed** means you have to act.

Next to the status you see when the last price came in, or "no prices yet". The bar above the list counts each status. Click a count to show only those retailers.

## Waiting

The shop has never delivered a price. Usually your products are not linked to its pages yet. See [Waiting: no prices yet](/help/en/products-and-sources/waiting-no-prices-yet).

## Delayed

Two reasons, and neither needs you:

- **Temporarily refused**: the shop turned away the last visits.
- **Briefly unreachable**: the shop could not be reached.

In both cases priceq tries again on its own.

## Action needed

Three reasons. The row shows the reason and the button that fixes it.

- **Blocked by bot-protection**: the shop blocks automated visits. Your products are still linked. Choose **Escalate**.
- **Only reachable from** a country: the shop only shows prices to visitors from that country. Choose **Escalate**. priceq then uses a route in that country.
- **Page layout changed**: the product pages look different and priceq can no longer read the price. Choose **Fix link**. Escalating does not help here.

## What Escalate does

**Escalate** switches the shop to a heavier way of reaching its pages and starts a new try straight away. You see **Escalation started**. In the retailer's detail panel, **collection level** then reads **Extended route** instead of **Standard**. The button in that panel is called **Escalate collection**.

You can escalate a shop yourself. There is no request to send and nothing to wait for from us. If the status stays red afterwards, contact priceq-support@outflanq.com.

## What Fix link does

**Fix link** opens the **Mappings** tab, filtered on that retailer. There you check the product addresses and correct them with **Edit URL**. See [Fix a wrong match](/help/en/checking-matches/fix-a-wrong-match).

## More detail

Click the retailer's name to open its detail panel. It explains the reason and shows a strip of the last 14 days, one block per day. See [Edit, pause or delete a source](/help/en/products-and-sources/edit-pause-or-delete-a-source).