# Can priceq support see my account?

> Only read-only, for 30 minutes at a time, and never without a reason that you can read afterwards in your activity log.
>
> en | updated 2026-09-28 | https://priceq.io/help/en/team-and-account/can-priceq-support-see-my-account

Yes, but only to look. To answer a support question, a person on the priceq team can open your account and see the app the way you see it. That session is read-only, it ends after 30 minutes, and it always leaves a line with the reason in your activity log.

## The rules of a look-along session

- **Read-only.** The server refuses every change during the session. Support cannot edit a product, approve a price, send anything to your webshop or change a setting.
- **30 minutes.** The access expires after thirty minutes and cannot be extended. Needing more time means starting a new session, with a new reason.
- **A reason first.** A session cannot start without a written reason. That reason is stored before access is granted. If storing it fails, there is no session.
- **A named person.** The session runs under the support employee's own login. Nothing they look at is recorded as done by one of your colleagues.

Four screens stay closed during a look-along: your team members, the activity log, the full data export and your API keys. On the subscription screen your payments list stays empty.

## How to check who looked

Open **Settings** and go to **Activity log**. You need the Supervisor or Admin role to see it. Each session shows up as a row titled **Looked along with your account**, with:

- the reason support typed, after **Reason:**
- the moment the access expired
- Outflanq support as the actor, marked as outside your organisation

**Export CSV** downloads the log with the reason in a column of its own. More about the log in [The activity log](/help/en/team-and-account/the-activity-log).

## When it happens

Support uses it to answer a question, for example why a product shows no price. There is no switch in the app to allow or block it; the activity log is where you see every session. The processing agreement describes the same rules in contract form, see [Can I get a data-processing agreement?](/help/en/privacy-and-data/data-processing-agreement).

If you do not recognise a row, mail priceq-support@outflanq.com with its date and time. The [contact page](/help/en/team-and-account/contact-support) explains what else to include.