Where are my invoices?

You get every invoice by email, and an admin can open each one again in the app. For questions about an invoice, write to [email protected].

By email

Each invoice goes to the email address you entered on the payment page when you subscribed. The mail holds the invoice as a PDF, plus an XML file that accounting software can read in directly.

In the app

1. Go to Settings, Subscription.
2. Scroll to Payments.
3. Find the payment and click Open the invoice.

Each row shows the date, the kind (Payment, Refund or Credit note), the amount, the status and the invoice. The status is paid, refunded, failed or open.

Only admins see the payments. Other roles get No payments yet. in that spot, even when there are payments.

When there is nothing to open

• No invoice yet in the invoice column means the invoice for that payment has not been made yet. Look again later.
• If opening one fails, you see This invoice is not available yet. Please try again later.
• During the free trial there are no payments, so the list is empty. If you subscribed during the trial, your first payment comes on the day the trial would have ended.

The Payments list only shows while a subscription is running or ending. After a subscription has ended, the invoices you already received by email stay valid. For a copy, write to [email protected].

Company details on the invoice

The name, address and VAT number on your invoice come from what you entered on the payment page. To have them changed, write to [email protected].

See also buy, change or cancel your subscription and plans and limits.