Help/Team and account

Team and account

Roles, inviting colleagues, signing in and passwords, API keys, the activity log, and contacting support.

• What can each role do in priceq?

  priceq has four roles: Admin, Supervisor, Member and Viewer. Each role can do everything the role below it can, plus a few things more.

• How do I invite a colleague?

  An Admin invites colleagues under Settings, Team members. The invite link works for seven days, and an open invite already takes a seat in your plan.

• How do I remove, reactivate or leave a team?

  Remove from team takes a colleague's access away at once and can be undone with Reactivate. An Admin can also leave the organisation.

• How do I reset my password or get unlocked?

  Use Forgot password? on the sign-in page. The link works for one hour. After five wrong passwords in 15 minutes, only the right one gets through.

• How do I change my language, theme or alert e-mails?

  Open My account in the sidebar. Language, theme and alert e-mails are personal: what you pick applies to you, not to your colleagues.

• How do API keys and webhooks work in priceq?

  An admin creates API keys so your own system can read your data. Webhooks send events such as a new alert to an https address you choose.

• What does the activity log show?

  The activity log in Settings records who did what to your team and account, when, and every time priceq support looked along.

• How do I contact priceq support?

  Mail [email protected], or click Need help? at the bottom of the sidebar. Every mail becomes a ticket that a person answers.

• Can priceq support see my account?

  Only read-only, for 30 minutes at a time, and never without a reason that you can read afterwards in your activity log.